Lango in Kos leveraged the OCG360 platform to deliver immediacy, personalized service, and a unified guest experience. Through OCG360, orders and reservations made via in-room TV, the mobile application, and the Wi-Fi hotspot (WeeFee) elevated the hotel’s service level and improved operational efficiency.
The Hotel & The Challenge
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Profile: Premium adults-only resort with high demands for personalized hospitality.
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Challenges before OCG360:
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Fragmented communication channels (phone/reception), causing delays.
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Limited promotion of in-house services (spa, F&B, activities) at the right time.
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Lack of a unified view of guest preferences and service performance.
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The OCG360 Solution
The implementation of OCG360 at Lango focused on three fully connected touchpoints:
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IPTV in-room
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Personalized content with a welcome message on screen.
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In-room ordering (Room Service, Amenities) with real-time status updates.
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Direct bookings for restaurants via TV / Mobile App / Wi-Fi hotspot.
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Mobile Application
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All hotel information in the guest’s hands.
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Push notifications with smart targeting (e.g. “Sunset cocktails 18:00–20:00”).
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Quick reservations for tables/treatments with calendar view & waitlist.
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WeeFee (Wi-Fi Hotspot) Portal
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Captive portal with guest recognition and pre-filled information.
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Conclusion
With OCG360, Lango transforms every touchpoint—IPTV, Mobile, WeeFee—into a channel for direct service and sales. The result is a superior hospitality experience, faster service, and measurable growth in ancillary revenue.
