Travel Agencies
INDUSTRY
Reach the modern traveler with the right digital tools
In the ever-changing world of tourism, travel agencies are faced with challenges that didn’t exist just a few years ago.
These are exactly the solutions, in a single, fully customizable platform.
Competition is increasing rapidly – with major online platforms offering one-click bookings. At the same time, the modern traveler is more informed, more demanding and wants an experience that is fast, personalized and easily accessible.
To stay competitive, travel agencies need smart solutions that deliver immediacy, automation, and a next-generation customer experience. OCG360 brings these solutions together in a single, fully customizable platform.
In-Store Experience & Instant Interaction
Digital Signage & Infokiosks
▶️ Inform and inspire your customers through dynamic displays and interactive infokiosks in your office or at tourist spots.
▶️ Display popular destinations, real-time offers, or personalized recommendations.
▶️ Allow the customer to navigate, search for packages, or complete a booking without waiting in line.
Reservation System
Provide instant and easy bookings.
OCG360 allows:
✔️ Real-time availability management
✔️ Easy addition of additional services and upgrades
✔️ Integration with mobile, TV, infokiosks and website for a unified customer experience
Satisfaction Surveys
▶️ Gather valuable insights with modern, automated surveys.
▶️ Analyze what’s working, what’s not, and where to focus improvement.
▶️ Enable surveys after booking or after returning from a trip.
Digital Fidelity & Operational Efficiency Tools
Mobile Client App
A fully personalized app that acts as your agency’s digital “office”.
✔️ Reservations, notifications, travel history
✔️ Loyalty program management
✔️ Easy communication with the agency
CRM Contacts & Customer Profiles
▶️ Track your customers’ preferences, travel history and requests.
▶️ Create personalized recommendations
▶️ Send targeted emails and notifications through the platform
TaskMe – Internal Organization and Automation OCG360’s TaskMe tool transforms office operations:
✔️ Real-time task creation and assignment
✔️ Time tracking, progress tracking, and more efficient collaboration
✔️ Automated reminders for payments, updates, and follow-ups
Welcome to the future of travel services
OCG360 is not just a platform – it is the digital partner that helps you deliver unforgettable experiences to your customers and improve the daily operation of your office.
Our approach to the market is based on the concept of WIN-WIN-WIN:
For your visitors:
We offer an excellent service experience, with easy access to information and modern technological tools.
For you:
Save time and money, automate operations, and increase revenue through cross-selling and upselling. For us: We ensure a dynamic partnership that adds value to our customer base and creates economies of scale. Technology is the means. The experience you offer is the goal.
For us:
We ensure a dynamic partnership that adds value to our customer base and creates economies of scale. Technology is the means. The experience you offer is the goal.
