Since 2018, Neptune Hotels Resort, Convention Centre & Spa in Kos has been relying on the OCG360 platform, making full use of its core modules. The solution operates seamlessly every season, delivering an integrated digital experience for both guests and staff.
The Room Service / Ordering module has become a daily cornerstone of guest service, while in August 2025, the Facilities Booking module was activated, enabling digital reservations for all hotel facilities. The results have been remarkable, driving revenue growth, operational accuracy, and guest satisfaction.
Additionally, the booking process collects information about allergies and dietary restrictions, helping the staff prevent mistakes that could negatively impact the guest experience.
The Hotel & The Challenge
Neptune Hotels Resort
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5-star resort in Kos
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569 rooms and suites
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Multiple restaurants, bars, spa, sports facilities, and extensive communal areas
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High guest volumes, especially during peak season
Challenges before OCG360
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Room Service via phone calls
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High call volume
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Difficult tracking of service times and order status
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No unified managerial overview
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Lack of real-time data on orders, reservations, and bottlenecks
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Facility bookings only through reception
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Guests had to wait in line or call the front desk
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Need for automation
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Traditional processes could not scale during peak occupancy
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The OCG360 Solution
1. Room Service & Digital Ordering
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Mobile Web App accessible from any device:
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Easy menu browsing with photos and allergen information
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Orders placed from the room, pool, or anywhere on the property
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Real-time notifications on order progress (preparation, serving, completion)
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Back-of-House Dashboard:
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Automatic routing of orders to kitchen, pool bar, or room service team
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➡️ Room Service has become the most critical digital tool for Neptune, used intensively every day, significantly reducing service times.
2. Facilities Booking (Go-Live: August 2025)
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Guests can make digital reservations for facilities and activities without phone calls or waiting at reception.
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Real-Time Availability
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Guests instantly see available slots and book easily
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Automatic confirmation and real-time staff notifications
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Allergy & Dietary Information Collection
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Guests declare allergies or dietary needs during booking
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Data is displayed to staff during preparation and service delivery
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Errors that could compromise guest safety or experience are prevented
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Conclusion
Neptune Hotels’ investment in OCG360 since 2018 has delivered a major upgrade to its service quality.
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Room Service remains a cornerstone of daily operations.
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The launch of Facilities Booking with allergy and dietary tracking has eliminated critical errors, improved guest satisfaction, and boosted ancillary revenues.
Through OCG360, Neptune Hotels continues to enhance its hospitality with innovation, safety, and an unwavering commitment to quality.
