For the second consecutive season, Grifid Hotels, one of Bulgaria’s leading hospitality groups, entrusted OCG360 to drive its digital transformation.
The solution includes a Mobile App —available on both the App Store and Google Play— as well as a Web App, giving guests a unified, advanced service environment.
With full PMS integration, the app enables direct restaurant bookings and supports a dine-around concept, allowing guests to dine at any Grifid property regardless of where they are staying.
This posed a significant challenge in terms of system design, data mapping, synchronization, and cross-hotel reporting. However, the project was delivered successfully, elevating the guest experience and introducing a groundbreaking operational model for Grifid Hotels.
The Grifid Hotels Network
Grifid Hotels operates four properties in Golden Sands, catering to diverse hospitality segments and guest profiles:
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Grifid Encanto Beach – Premium beachfront resort for families and couples
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Grifid Metropol – Adults-only hotel offering a high-end experience
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Grifid Vistamar – All-inclusive resort with rich gastronomy offerings
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Grifid Bolero – Family-oriented resort with a focus on activities
Collectively, the group serves thousands of guests each season, with a strong emphasis on quality and personalized hospitality.
The Challenge
The group’s main challenge was to create a unified digital experience covering:
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Mobile & Web Presence
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Native apps for iOS & Android (App Store & Google Play)
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Web app for browser-based access without installation
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Dine Around Capability
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Guests staying at one property can book restaurants at other Grifid hotels
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Accurate seat and time availability across all restaurants
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Cross-property billing and reporting
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Full PMS Integration
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Automatic guest recognition upon login
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Live updates on reservations, rooms, preferences, and guest history
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Real-time synchronization to prevent errors or double bookings
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Unified Yet Independent System
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Each hotel operates autonomously but within a shared platform
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Central oversight with consolidated reporting for management
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The OCG360 Solution
1. Mobile App & Web App
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Native apps for iOS & Android, plus a Web App for instant access
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Personalized content based on guest profile and property of stay
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Multilingual interface for an international audience
2. PMS Integration
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Real-time synchronization of guest, room, and booking data
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Automatic login based on booking details
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Unified platform for all properties, with independent operations per hotel
3. Dine Around Module
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Guests can:
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View available restaurants across all Grifid properties
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Book lunch or dinner at a different hotel
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Receive instant confirmation
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Back-of-House Panel for Staff:
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Live overview of restaurant occupancy
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Automatic PMS updates and cross-property reporting
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Overbooking prevention with real-time rules and controls
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Implementation Challenges
Delivering the dine-around functionality required solving complex technical challenges:
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Multi-property Mapping
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Connecting different hotels into a shared environment with precision
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Managing menus, schedules, and seating plans for each restaurant
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Cross-Property Communication
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PMS synchronization across hotels without delays
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Ensuring real-time accuracy of bookings
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Exception Management
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Rules for VIP guests, special offers, and last-minute changes
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Preventing overbooking or conflicts during peak hours
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Despite these complexities, the OCG360 team delivered the project on time and with full success, meeting all requirements of the Grifid Hotels group.
Conclusion
For the second season in a row, Grifid Hotels selected OCG360 to deliver a cutting-edge mobile-first guest experience.
The successful implementation of dine-around with full PMS integration marks a milestone both for the group and for OCG360, proving how technology can connect multiple properties into a single, dynamic hospitality ecosystem.
The project’s success reinforced Grifid Hotels’ market position while providing guests with personalized, flexible, and innovative hospitality experiences.
