The Profile
In 2025, Lindos View Hotel in Rhodes made a strategic decision to invest in smart guest experience technologies, selecting the OCG360 platform to optimize guest interaction, service speed, and staff efficiency.
The Solution
The hotel implemented three core OCG360 services:
-
Wi-Fi Hotspot with personalized login & promotional campaigns
-
Mobile/Web Ordering: Guests could order directly from their room, the bar, or poolside
-
Online Reservations for hotel facilities and services – no queues, no phone calls
Usage Stats – July vs August 2025
| Period | Total Orders | Avg. Order Value | Notes |
|---|---|---|---|
| July 2025 (full month) | 9 orders | Baseline +10 units | – |
| August 2025 (first 7 days) | 93 orders | +57% vs July | Only 7 days! |
📌 The first week of August outperformed the entire month of July by nearly 10x in total orders.
What Drove the Performance
✔️ Strategic placement of QR menus at the pool and bar
✔️ Use of Wi-Fi login to promote services with banners
✔️ Staff training and streamlined procedures
✔️ Increased guest traffic with high digital readiness
🎯 The Result
With the activation of OCG360, Lindos View Hotel:
-
Dramatically increased digital service adoption
-
Multiplied guest orders and reservations
-
Achieved a significantly higher average spend per transaction
-
Reduced front desk order traffic, boosting guest autonomy
