Expansion of Digital Services & Increased Performance through OCG360
Introduction
Lagomandra Hotel in Halkidiki was looking for a solution to manage its orders, especially during peak times when the volume of orders was high, and fast execution was challenging. IT Concept responded to the hotel’s needs through the OCG360 platform, offering an innovative solution that increased efficiency and enhanced the overall guest experience.
The Challenge
The hotel faced the following issues:
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Long waiting lines at the counter due to a high volume of guests during peak periods.
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Contactless order taking: Guests wanted a quick and easy way to place orders from their sunbeds without waiting for staff or experiencing delays in service.
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A need for communication between systems and automatic updating of information without requiring any intervention from the staff.
The Solution
To meet the hotel’s requirements, IT Concept implemented the OCG360 online platform, which included:
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Digital ordering through Infokiosk at a central high-traffic location, integrated with Hitpos Symposium, Protel, and My Data:
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Guests could place orders instantly from a central point via a touch screen pillar.
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Passersby who wanted to order on the go were also served immediately, increasing the likelihood that they would become customers.
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The process was fast, user-friendly, and allowed the hotel to manage availability more effectively.
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Contactless ordering via QR Code:
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Guests could scan a QR code and order directly from their mobile devices.
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The system recorded 3,500 orders during the period of August-September 2024, showcasing the high efficiency of the solution.
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The process became faster and more profitable, improving the guest experience and increasing staff productivity.
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The Results
The implementation of the solution brought significant benefits to Lagomandra Hotel:
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Increased guest satisfaction: Guests were able to place orders through a simplified process, avoiding delays and saving time for their vacation.
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Improved staff efficiency: The staff had less manual workload, allowing them to focus more on guest service.
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Increased orders: Contactless transactions through QR codes made ordering easier, boosting the volume of orders and, therefore, hotel revenue.
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Easy information updates between systems and transparency.
Conclusion
The partnership between Lagomandra Hotel and IT Concept through the OCG360 tool proved to be a successful case study in digital enhancement within the tourism industry. The platform enabled integration with other systems and the completion of contactless orders, enhancing guest experience and increasing operational efficiency.
If your hotel is looking for similar solutions, IT Concept with OCG360 is ready to offer you the ideal technological support!
