Niche Hotel upgraded its guest hospitality experience through the OCG360 platform, offering Interactive TV, a mobile app, a Wi-Fi hotspot, and the ability to collect feedback through questionnaires. The combination of these services enhanced guest engagement and improved the overall quality of the hotel’s services.
Challenges
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Guests wanted easier access to hotel information and services via TV and mobile.
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Lack of a unified platform for interaction, service bookings, and feedback collection.
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Insufficient use of Wi-Fi as a guest engagement tool.
Solution – OCG360
Niche Hotel adopted OCG360 to provide:
Interactive TV
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Access to room information, hotel services, special offers, and a communication channel with reception.
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On-demand content available directly on the TV.
Mobile App
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Service bookings, updates on events and offers.
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A personalized experience for each guest based on their preferences.
Wi-Fi Hotspot
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Fast and secure internet access.
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Integration with OCG360 for welcome screens and promotional content.
Results
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Increased guest satisfaction through direct access to services and information.
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Improved data collection supporting service personalization and more effective marketing.
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Smoother hotel operations, with fewer questions at reception and better request management.
Conclusion
With the OCG360 platform, Niche Hotel delivers a unified digital experience to its guests, combining Interactive TV, a mobile app, a Wi-Fi hotspot, and structured feedback collection—significantly upgrading service quality and strengthening guest relationships.
