Double-Upgraded Hotel in the Heart of Athens with OCG360
Introduction
St George Lycabettus Lifestyle Hotel, a leading tourist destination, decided to enhance its guest hospitality experience by implementing a modern IPTV system—OCG360. The goal was to provide a personalized, interactive television experience that would elevate both entertainment and communication within the hotel.
The Challenge
At SGL Hotel, the biggest challenge was that the configuration and installation of the OCG360 IPTV system took place while the hotel was fully operational and at high occupancy. This required careful planning and minimal disruption to guests.
The Solution
In 2024, the hotel initiated the first phase of modernization by replacing 60 televisions and installing the OCG360 IPTV system. Based on positive results and guest satisfaction, in 2025 it proceeded to the second phase, adding 90 more TVs, completing the transition to the new system.
The OCG360 IPTV system offers:
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On-demand content and live TV
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Personalized welcome messages for guests
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Easy access to hotel services through the TV interface
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Integration with the Property Management System (PMS) for automated information management
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Fault detection and maintenance system, allowing immediate reporting and resolution of technical issues, improving overall hotel functionality and maintenance efficiency
The Results
The implementation of OCG360 IPTV at SGL Hotel led to:
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Increased guest satisfaction
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Enhanced guest interaction with hotel services
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More efficient resource utilization, reducing operational costs
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Streamlined issue reporting, reducing response times to technical problems and increasing maintenance team efficiency
Conclusion
The collaboration between Lifestyle Hotel and OCG360 highlighted the value of technology as an integral part of modern hospitality. The OCG360 solution delivered a unique stay experience, strengthening guest engagement with the brand and establishing Lifestyle Hotel as a technologically advanced luxury destination.
